36% is satisfied

(Source: Ruysdael research on connected leadership)

We use the knowledge and experience of others

36% of the team members feels that that knowledge transfer is effective. Especially in complex or dynamic environments this seems insufficient. Team members do not understand eachother and a shared meaning is lacking.

Learning and knowledge transfer

Teams that want to achieve a sustainable outcome need to learn in order to adapt to the dynamic world in which information and interdependencies constantly change. Collective learning, transferring knowledge about dependencies and the root cause of problems, increases the collective ability to anticipate to future events.

The success strategy: Anticipate by learning together. We share and apply our knowledge and experience into our daily practice in order to better anticipate to future challenges and situations. We can discuss this factor using the following success markers:

  • Improve daily work
  • Anticipate
  • Root cause
  • Knowledge transfer
  • Learn together


Individual improvement

Knowledge transfer starts with framing the required knowledge in a given situation and linking this to your previous reference experiences.Questions to trigger this awareness are:

  • Which previous experiences resemble the situation that I am in right now?
  • What approach did I use then?
  • What knowledge do I need now?
  • At this moment: what specific experience or knowledge do I need?
  • How or via who will I acquire that knowledge?

Team improvement

Implement knowledge transfer as a daily practice in team interactions by asking the following questions:

  • Who has relevant reference experience in relation to this issue or problem?
  • What knowledge or expertise to we need to solve ‘this’?
  • What is your specific core expertise in relation to his problem?
  • What could we learn from each other?

Other interventions

Create a ‘knowlegde map’: who knows what in relation to the short term results or objective?

Share knowledge when team members experience challenging situations.