29% is unsatisfied

(Source: Ruysdael research on connected leadership)

We understand each other well enough

Mutaual understanding is key for maintaining a common frame of reference among team members. Many teams feel that mutual understanding needs to be improved  (29% unsatisfied and 48% neutral) for better knowledge transfer and task alignment.

Communication

Interpersonal communication is the most important success factor for any group of people. When the quality is high it creates a common and practical frame of reference for the task at hand. When the quality is poor the chance of rework and frustration increases.

The success strategy: Be fit and tune in. We connect to each other and include mutual thoughts and feelings into new information and meaning. We can discuss this factor using the following success markers:

  • Openness
  • Empathy
  • Mutual understanding
  • Practical translation
  • Shared meaning

Micro-interventions

Individual improvement

Openness and curiosity stimulates mutual understanding.

Apply ‘active listening’

Do not jump to conclusions and test your personal ‘logic’ by using the ladder of inference (Peter Senge)

  • What do I hear, see and feel?
  • What information do I select (focus of attention)?
  • Which (implicit) meaning do I give to this information?
  • Which assumptions need to be readjusted?
  • What is my conclusion?

Team improvement

  • Balance listening and speaking in a group meeting
  • Summarize to obtain a common frame of reference
  • Instead of saying ‘I understand’, be specific and feedback what you understand
  • Visualize the relations between important information and topics.

Other interventions

  • Be more specific in defining objectvies, results, activities and work packages;
  • Define a clear structure of content;
  • Check why others feel that certain information is important.