Openness and curiosity stimulates mutual understanding.
Apply ‘active listening’
Do not jump to conclusions and test your personal ‘logic’ by using the ladder of inference (Peter Senge)
- What do I hear, see and feel?
- What information do I select (focus of attention)?
- Which (implicit) meaning do I give to this information?
- Which assumptions need to be readjusted?
- What is my conclusion?
- Balance listening and speaking in a group meeting
- Summarize to obtain a common frame of reference
- Instead of saying ‘I understand’, be specific and feedback what you understand
- Visualize the relations between important information and topics.
- Be more specific in defining objectvies, results, activities and work packages;
- Define a clear structure of content;
- Check why others feel that certain information is important.