Most people struggle to find the underlying cause of their behavior. Often implicit beliefs and values trigger the way we feel, think and behave.
One way method to reflect on your own logic is the SCORE method (by Robert Dilts)
- What are the SYMPTOMS of my problem
- What is the CAUSE (my thinking) that feeds the problem?
- What OUTCOME do I need or want?
- What RESOURCES (other values/beliefs) will help me?
- What will be the EFFECT when the problem is gone?
An issue is a difference between expectations and reality.
- For a month keep record of all issues that arise in the team;
- Analyze whether issues originate from explicit (clearly defined) or implicit (unclear or not shared) expectations;
- Weekly categorize issues (e.g. type of expectation, cause or stakeholder);
- Monthly analyze all issues and search for common patterns or causes;
- Brainstorm to find the answers to this question: What (e.g. knowledge, information, approach) do we need to anticipate and decrease the number of issues?
Analyze causes by asking the WHY question and repeat the why question for the four consecutive answers.