Individual improvement

Most people struggle to find the underlying cause of their behavior. Often implicit beliefs and values trigger the way we feel, think and behave.

One way method to reflect on your own logic is the SCORE method (by Robert Dilts)

  1. What are the SYMPTOMS of my problem
  2. What is the CAUSE (my thinking) that feeds the problem?
  3. What OUTCOME do I need or want?
  4. What RESOURCES (other values/beliefs) will help me?
  5. What will be the EFFECT when the problem is gone?

Team improvement

An issue is a difference between expectations and reality.

  1. For a month keep record of all issues that arise in the team;
  2. Analyze whether issues originate from explicit (clearly defined) or implicit (unclear or not shared) expectations;
  3. Weekly categorize issues (e.g. type of expectation, cause or stakeholder);
  4. Monthly analyze all issues and search for common patterns or causes;
  5. Brainstorm to find the answers to this question: What (e.g. knowledge, information, approach) do we need to anticipate and decrease the number of issues?

Other interventions

Analyze causes by asking the WHY question and repeat the why question for the four consecutive answers.

Root cause

Many teams seem to be unable to analyze the root cause of problems. Problems often reoccur and the list of important issues is never empty. This increases the workload and influences individual priorities.

Learning and knowledge transfer

Teams that want to achieve a sustainable outcome need to learn in order to adapt to the dynamic world in which information and interdependencies constantly change. Collective learning, transferring knowledge about dependencies and the root cause of problems, increases the collective ability to anticipate to future events.

The success strategy: Anticipate by learning together. We share and apply our knowledge and experience into our daily practice in order to better anticipate to future challenges and situations. We can discuss this factor using the following success markers:

  • Improve daily work
  • Anticipate
  • Root cause
  • Knowledge transfer
  • Learn together